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Responsible Gambling at Spinbet

At Spinbet, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Spinbet takes responsible gambling seriously. We comply with all applicable regulations governing online gambling in New Zealand and continuously work to implement best practices to protect our players. Our team is trained to identify signs of problem gambling and to respond with care and professionalism.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

  • Do you spend more money or time gambling than you intended?
  • Do you gamble to escape stress, anxiety, or depression?
  • Have you lied to family or friends about your gambling habits?
  • Do you chase losses by continuing to gamble after losing money?
  • Have you borrowed money or sold possessions to fund gambling?
  • Do you feel restless or irritable when trying to cut down on gambling?
  • Has gambling caused problems in your relationships or at work?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools

Spinbet provides a range of tools to help you manage your gambling activity. You can access all of these tools through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic reminders that appear during your gaming session to inform you how long you have been playing and how much you have spent or won.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel that you need a longer break, you can self-exclude from Spinbet for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.

Please note that self-exclusion is a serious measure. If you choose permanent self-exclusion, your account cannot be reopened. We strongly recommend self-exclusion if you believe your gambling is out of control.

Account Closure

You may close your account at any time by contacting our support team. If you close your account for responsible gambling reasons, we will treat it as a self-exclusion and apply the same protections.

Protecting Minors

Spinbet strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to use our platform, we will immediately suspend the account pending investigation.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone affected by gambling problems.

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for New Zealanders.

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.

Ministry of Health – Gambling Harm

The New Zealand Ministry of Health provides information and resources on gambling harm and treatment services.

Tips for Gambling Responsibly

  • Set a budget before you start and stick to it.
  • Only gamble with money you can afford to lose.
  • Never gamble to recover losses.
  • Take regular breaks and set time limits for your sessions.
  • Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
  • Balance gambling with other leisure activities.
  • Keep track of the time and money you spend gambling.
  • Talk to someone you trust if gambling is causing you concern.

Contact Our Responsible Gambling Team

If you have any questions about responsible gambling, need help setting limits, or wish to self-exclude, our dedicated support team is available to assist you.

We are here to help. Your wellbeing is our priority.

Last updated: June 2026

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